Director of Retail Operations

Deadline July 30, 2022

The Portland Art Museum (referred to as Museum) invites applications for the position of Director of Retail Operations. The Director of Retail Operations reports to the CFO and is responsible for directing all commercial operations. Through subordinate managers they will guide the Gift Shop, Events, Café, Rental Sales Gallery, and Parking Lots. These departments employ around 22 staff and generate $4 million in revenue. This role provides leadership, strategic oversight, and business management to maintain growth and profitability. Responsible for developing and implementing earned income strategies in line with the Museum’s strategic objectives and mission.

Duties & Responsibilities
Manages day-to-day commercial operations of the Museum
Hires, trains, coordinates, motivates, evaluates and terminates managers overseeing the following departments:
Gift Shop
Rental Sales Gallery
Responsible for the development and performance of the departments and their staff listed above. Meets annual sales and profit targets with agreed budget levels
Coordinates, with other directors, the activities of all public-facing staff so as to create a strong customer service focus in all visitor contact personnel
Ensures retail spaces are presented and merchandised to a high standard at all times to maximize sales. Understands museum programs and activities so as to ensure sales opportunities are coordinated with exhibitions, other events and customer seasonality
Designs and administers event space rental policy. Ensures the rental business is marketed effectively and operated efficiently so that net returns are maximized
Negotiates food service vendor agreements, including event catering contracts
Responsible for selection of Retail and Food Service point-of-sales systems. Records and reports store sales, food and beverage sales, facility rental activity
Interprets and complies with local, regional and federal ordinances and regulations pertaining to Museum operations
Participates in annual budgeting process; forecasts operating revenue and expenses
Reviews individual departmental budgets with managers monthly and ensures corrective action is taken if targets are not being met
Negotiates and administers parking facility lease agreement
Negotiates community partnerships and client contracts in support of the Museum’s mission when applicable
Serves as liaison to Operations Committee, and occasionally presents to other Board committees
Assists in all facets of operations when necessary
Maintains an awareness of all exhibitions, promotions and advertisements
Collaborates with Marketing & Communications department to further commercial operation
Serves as member of the Senior Team
Performs other related duties as assigned

Supervisory Responsibilities
Supervises three staff: Director of Events Sales & Operations, Head of Museum Shop, and Rental Sales Gallery Manager
Decisions are made within prescribed operating guidelines
Total budgetary preparation/compliance accountability
Totally accountable for control of Capital assets/equipment
Totally accountable for long range and strategic planning
Recruitment, mentoring, performance management, training & coaching. Serves as a leadership example being clear on the strategic direction of the department, being accountable and holding others accountable, and centering collaboration and the values of the Museum

Required Knowledge & Skills
If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.
Motivate a large and diverse team in a dynamic environment
Excellent project management, budgeting and sales reporting skills
Excellent customer service skills
Good organization, time management and computer skills
Identify areas of change, recommend future actions and manage implementation
Authority and flexibility in co-coordinating and influencing activities across a complex organization with diverse agendas
Balance the needs of the commercial performance with the mission of the Museum
Strong interpersonal and communication skills, including the skill to collect, interpret and present numerical data

Education, Formal & Informal Experience, Training Required, Certification, Etc.
Minimum 5 years management and supervisory experience with Bachelor’s Degree in Business and/or Management preferred or equivalent combination of education and experience
Five years proven retail or event management/production experience, preferably in a museum or other non-profit environment

Job Conditions
Schedule/Hours: Full-time, 40 hours per week (9:00am to 5:00pm, Monday – Friday)
Occasionally work additional hours beyond standard schedule
Occasional travel
On-call status
Extensive computer work

Physical Activities
Constantly operates a computer and other office equipment, such as a copy machine, phone, and printer
Frequently communicates with team members or clients
Frequently move about the museum
Occasionally lift/pull/push up to 15-20lbs
This list does not summarize a complete representation of all physical requirements

Compensation, Benefits & Perks
This role is exempt/salaried, full-time
Budgeted compensation is within pay grade M ($84,905 min – $104,000 mid – $123,115 max), depending on experience
Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
Transportation benefits: TriMet / C-Tran / parking pass discount or bike to work enrollment
Museum admission & lectures, programs, and gift shop discounts
R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Application Process for Director of Retail Operations
Apply online at:, to create a profile.

In order to be considered eligible, submissions require a resume, cover letter, two references, and all application questions answered. Incomplete applications will not be considered.

Closing date: Open Until Filled

More Info