The Concierge / House Manager is a seasonal, part-time, non-exempt position responsible for welcoming all visitors and guests at The Armory and providing assistance and guidance to those guests, visitors, staff, artists, and others as needed. The Concierge is responsible for monitoring lobby traffic at all times for that purpose as well as monitoring building security. The House Manager oversees theatre ingress/egress and front of house coordination, and serves as an important liaison to the public and volunteer personnel.
Acknowledge and welcome all visitors to the theater and direct them to the right information or resource.
Along with all other staff, work to create a welcoming, safe environment for all.
Answer questions about Portland Center Stage, the building and its history, performances, programs and events, as well as be knowledgeable about parking, local businesses and venues, and special events.
Accept packages, keep mail logs, answer phones as needed, and notify appropriate staff when appointments or deliveries arrive.
Assure prompt and positive action on any guests questions, requests, concerns, suggestions, complaints or lost & found inquiries.
Project an approachable and professional image in personal appearance, manner and demeanor.
Work with the Operations and Patron Services teams to ensure that appropriate access and security is maintained. Monitors cameras and door/alarm systems as needed.
Maintain knowledge of emergency and evacuation procedures.
Assist with front-of-house activities when needed, and regularly check in with the house manager during performances.
Maintain a consistent presence at the lobby concierge desk, securing appropriate coverage (usually from other Patron Services staff) for breaks and other times when leaving the desk.
Maintain attentiveness to email and other messaging programs used by PCS and Patron Services as well as security monitoring software, radio, and other communication medium.
Coordinate and ensure safe, smooth operation of Front of House activities and events including performances in both the Main Stage and Studio Theater and special events held in the lobby as scheduled.
Coordinate stuffing and placement of appropriate number of programs at each theater entrance.
Assign volunteer staff to positions and conduct usher briefings prior to each performance.
Prepare House managers reports, including facility notes and incident reports.
Resolve event problems, field complaints, deal with unruly patrons or such individuals not associated with the event; extend appropriate care to disabled patrons.
Provide ongoing recognition for volunteers.
Model equity and anti-racism principles in all interactions.
Other duties as assigned.
Skills & Knowledge
Must be customer service oriented.
Must maintain a calm, reassuring, professional demeanor in all situations, including occasional medical or safety incidents that may arise.
Must be a strong, clear communicator in all forms.
First Aid and CPR training, or willingness to become certified upon hire.
Must love helping people and enjoy working with the public.
Strong attention to detail.
Adaptability, flexibility and caring empathy.
Committed to working as a member of a team.
Must be comfortable working with computers, mobile devices, and technology in general. Windows operating systems in particular.
Strong work ethic.
Self-awareness and integrity.
Roughly 10-15 hrs/wk, but with week-to-week variation.
Shifts will frequently include evenings, weekends, and weekday afternoons.
Requires climbing stairs, standing for long periods of time, lifting and carrying up to 30 lbs.
Must be comfortable working in an environment in which directions and priorities can change rapidly.
Physically able to work under pressure in a fast-paced environment.
Travel not regularly expected and limited to the local area on rare occasions.
Qualifications and Experience
Customer service experience and/or aptitude.
Commitment to equity, diversity, inclusion, and access.
Passion for the arts, particularly theater, a plus.
Salary & Benefits
Hourly rate of $16.
Complimentary tickets to PCS productions.
This position is part-time, seasonal and non-exempt.
Please apply online at https://www.pcs.org/jobs using the form provided (for mobile devices, select sign in to create an account).
Ensure that your application includes a cover letter and resume.
Portland Center Stage is committed to advancing equity and diversity in all that we do. PCS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Learn more about our commitment and expectations at https://www.pcs.org/idea and https://www.pcs.org/social-justice-at-pcs-our-commitment-to-anti-racist-theater.
128 NW Eleventh Ave Portland, OR 97209