The position is part-time, seasonal, 10-20 hours per week. The House Manager is the onsite coordinator for events at The Armory, and serves as an important liaison to the public and volunteer personnel. The House Manager must possess an outgoing, welcoming personality and at the same time be an unflappable diplomat.
Coordinate and ensure safe, smooth operation of Front of House activities and events including performances in both the Main Stage and Studio Theater and special events held in the lobby as scheduled.
Coordinate stuffing and placement of appropriate number of programs at each theater entrance.
Assign volunteer staff to positions and conduct usher briefings prior to each performance.
Prepare Front of House managers reports nightly including facility notes and incident reports.
Report any safety concerns in the lobby or theater spaces to the Lead House Manager, General Manager, or Operations staff on duty.
Maintain knowledge of emergency and evacuation procedures.
Resolve event problems, field complaints, deal with unruly patrons or such individuals not associated with the event; extend appropriate care to disabled patrons.
Assist with orientation training sessions bi-annually and as necessary throughout the theater season.
Provide ongoing recognition for volunteers.
Assist with annual “volunteer thank you” event.
Customer service experience and/or aptitude.
Commitment to equity, diversity, inclusion, and access.
Previous House Managing experience preferred.
Ticketing experience preferred.
Passion for the arts, particularly theater, a plus.
Skills & Knowledge
Quick problem solving abilities, initiative, multi-tasking and organization in challenging situations are essential.
General computer literacy and ability to learn PCS specific use cases of software.
Must be customer service oriented.
Must maintain a calm, reassuring, professional demeanor in all situations, including occasional medical or safety incidents that may arise.
Must be a strong, clear communicator in all forms.
First Aid and CPR training, or willingness to become certified upon hire.
Must love helping people and enjoy working with the public.
Strong attention to detail.
Committed to working as a member of a team.
Strong work ethic.
Self-awareness and integrity.
Working Conditions and hours
This is a seasonal, part time position, working roughly 10 hours per week but with week-to-week variation in either direction possible.
Ability to lift up to 40 lbs and to remain on feet for long periods of time.
Ability to work evenings, weekends and weekday 11am matinees (typically Wednesday and Thursday).
Willing to work long hours and split shifts when necessary.
This position is part-time, seasonal and non-exempt.
Complimentary tickets to Main Stage and Studio productions.
For best consideration, apply by August 12th, 2022.
Please apply online at https://www.pcs.org/jobs and ensure your application includes a cover letter and resume.
Portland Center Stage is committed to advancing equity and diversity in all that we do. PCS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Learn more about our commitment and expectations at https://www.pcs.org/idea and https://www.pcs.org/social-justice-at-pcs-our-commitment-to-anti-racist-theater.