The position is part-time, non-exempt position. Box Office Hours are 11:45am – 7:45pm, Wednesday through Sunday. Shifts are 4 to 8 hours in length, 20-24 hours per week. We are seeking a team-oriented individual to be an enthusiastic member of the Patron Services team. Sales Associates will assist with the evening operations of the box office during performances. They will staff the Will Call window and phones, and assist with all walk-up ticket sales. They may also be called upon to assist Portland Center Stage patrons with single and season ticket purchases, as well as special requests. They provide information regarding The Armory, Portland Center Stage programming, and special events while maintaining the highest level of customer service and responsiveness. This position is expected to be seasonal, working from late August through late June annually.
Provide top-notch, professional customer service to all PCS patrons and visitors, both over the phone and in person.
Maintain thorough knowledge of all current and upcoming PCS performances, and events in The Armory building.
Attend a performance early in the run of every PCS production.
Maintain thorough knowledge of ticketing software and ticketing policies.
Learn and uphold the PCS IDEA Community Guidelines as relates to all interactions within the broader PCS community.
Assist with COVID compliance efforts, including enforcing vaccination and masking requirements.
Communicate with co-workers to keep them up to date with special patron requests and needs.
Maintain a professional, courteous box office environment.
Maintain box office tidiness and organization.
Model equity and anti-racism principles in all interactions.
Other duties as assigned.
Qualifications and Skills
GED or equivalent.
Strong customer service background a must.
Strong interpersonal and communication skills.
Commitment to equity, diversity, inclusion, and access.
Strong problem solving skills.
Ability to multi-task.
Ability to build effective working relationships with co-workers.
Sensitivity to confidential information.
Ability to take initiative in challenging situations.
Good organizational skills.
Moderate computer skills.
Upbeat and positive attitude.
Possess a desire to learn about the theater, our building and the community surrounding it.
Radiate compassion and excitement.
Must be able to converse with anybody in every situation in a respectful manner, and listen carefully to what others are saying and also what isn’t being said.
Physical Requirements and Working Conditions
The work environment is in an office.
Must be comfortable working in an environment in which directions and priorities can change rapidly.
Minimum of 20 hours a week.
Starting hourly wage is $16.
Complimentary tickets to all our productions.
403(b) retirement plan available for employees who average more than 20 hours/week.
For best consideration, apply by August 1st, 2022.
Please apply online at https://www.pcs.org/jobs and ensure your application includes a cover letter and resume.
Portland Center Stage is committed to advancing equity and diversity in all that we do. PCS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Learn more about our commitment and expectations at https://www.pcs.org/idea and https://www.pcs.org/social-justice-at-pcs-our-commitment-to-anti-racist-theater.