Part-time Visitor Services Representative

Deadline March 16, 2021

Position: Part-time Visitor Services Representative
Reports to: Visitor Services Manager
Type: Part-time / non-exempt
Schedule: Three days per week, weekend availability required. 7-hour shift (9:30am- 4:30pm) September through May and 8-hour shift (9:30am-5:30pm) June through August. Weekly schedule may shift based on organizational need.

Pittock Mansion is a house of beauty and historical significance. Operated as a historic house museum, the home provides a revealing glimpse of Portland’s past. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top destinations in Portland.

We are seeking a Part-time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience.

Core VSR Responsibilities:
• Greet and interact with visitors, volunteers, and delivery people
• Answer phones, respond to callers’ requests, and refer calls
• Sell admission, membership, and store items
• Follow established cash-handling practices
• Process reservations for tours
• Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
• Maintain the visual integrity and security of the museum and store throughout the day
• Light cleaning and maintenance of both Museum and public areas
• Enforce Mansion policies and respond to visitors’ needs
• Sanitize workstations and high-touch areas regularly throughout shift and at the end of the day
• Direct one-way visitor flow through Mansion
• Reinforce visitor compliance with COVID mitigation procedures (wearing masks, practicing physical distancing)
• Follow de-escalation best practices.
• Carry out other duties as assigned

Skills required:
• High level of customer service
• Ability to interact with public, staff, and volunteers as a team member
• Professional manner and appearance
• Flexibility and resilience to change
• Strong communication skills and attention to detail
• Cash handling experience, preferably in a fast-paced environment
• Record of dependability, timeliness, and good attendance
• Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed
• Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel
• Strong retail sales skills a plus

Physical Activities / Environmental Conditions
• Light to medium work that includes moving objects up to 30 pounds
• Position may require remaining in a stationary position, often standing or sitting for prolonged periods
• Position may require repeating motions that may include arms, wrists, hands, and/or fingers
• Workstations may not be in a climate-controlled environment
• Wearing of personal protective equipment (e.g. face covering, gloves) may be required

Please submit your cover letter and resume to Please include “Part-time Visitor Services Representative” in the subject line. No phone calls, please.

Qualified candidate must complete background check prior to hiring.

More Info

3229 NW Pittock Dr., Portland, OR 97210

Contact Email