POSITION SUMMARY
The Patron Services Representative is a critical member of Portland Opera’s Patron Services team—serving as one of the first points of contact for Portland Opera patrons, community groups, staff and artists to ensure a great experience, while ensuring excellent customer service. Working closely with the Patron Services Supervisor and Senior Database and Sales Manager, the Patron Services Representative helps make Portland Opera performances and events come to life.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides high-level, concierge-style customer service on the phone, over email, and in person at Portland Opera events
- Assists with data hygiene projects
- Works at all Portland Opera events to support the Box Office functions and Front of House duties
- Manages office duties such as mail, ticket printing and larger projects
- Assists with ticket sales, subscription renewals and acquisition, sales and donation campaigns, and community ticketing initiatives
- Conducts outbound sales and fundraising campaigns
- Acquires and utilizes an in-depth knowledge of Tessitura ticketing system to maintain accurate patron, ticketing, and sales data
- Follows best practices established by the Patron Services Supervisor
- Works with development and marketing to ensure clear and accessible language is used in all correspondence, aligned with Portland Opera’s brand standards
- Becomes thoroughly versed in all Portland Opera performances, events, and activities
- Assists with event preparation including ticket printing, will call organization, and box office set up at performance venues
- Maintains proactive and beneficial relations with coworkers, patrons, groups, and community partners
OTHER DUTIES
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SKILLS AND EXPERIENCE
REQUIRED/ESSENTIAL
- A minimum of 2 years related experience with quality sales and customer service
- Excellent communication skills, with the ability to actively listen with empathy
- Working knowledge or previous experience with customer relationship management database
- Intermediate to advanced proficiency with Microsoft Office Suite, Teams, Dropbox, and Google docs
- Experience answering a multi-line VoIP phone system
- Ability to remain solution-focused and composed in stressful circumstances
HIGHLY DESIREABLE
- Previous experience in a non-profit arts organization
- Previous events experience
- Previous experience with Tessitura a plus
JOB CONDITIONS
The nature of the Patron Services Representative’s work includes periodic evening and weekend hours. Essential duties require attendance at various opera venues for patron-focused events and productions.
Currently, Portland Opera Patron Services work is done on a hybrid schedule from home with some in office and performance venue duties. Office work is performed primarily in a shared workspace/office with indirect natural light, overhead fluorescent, and task lighting.
While use of a personal vehicle is not required, the position does require the Patron Services Representative to travel locally after business hours, in evenings, and weekends, according to the performance and events calendar.
EQUIPMENT USED: Most of the workday is spent using a headset phone system and working at a laptop computer, which is provided for the Patron Services Representative’s exclusive use; The Patron Services Representative routinely uses a ticket printer, copier/printer devices, and other standard office equipment.
PHYSICAL DEMANDS: Long periods of sitting are required at the computer or in meetings. Long periods of standing may be required at events. Occasional lifting and moving of boxes and equipment are required; objectives weighing more than 20 pounds should be lifted with assistance. Workday hours may be irregular, including occasional evenings and weekends, during opera performances or company events.
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 59 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Carte, and its Resident Artists Program, which supports the next generation of opera singers.
Compensation/Benefits: We work to empower and inspire all to be their very best. We are committed to keeping our employees and their families as healthy as they can be, which is why we provide a comprehensive benefits package.
- Compensation Structure: This position offers an hourly rate of $22 with the below benefits:
- Our benefits start the 1st of the month following your start date and include:
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- Medical, Dental, and Vision options
- HSA/FSA
- Long-term disability insurance
- Life & Accidental Death & Dismemberment
- Retirement plan w/employer match
- Up to 18 days of PTO plus 16+ Paid Holidays off; including the last week of December!
- Work-life balance with a 37.5-hour work week!
- Two complimentary tickets to all Opera productions
Our Commitment to Equity, Diversity & Inclusion
At Portland Opera, we are committed to diversity and inclusion in the workplace, and we are an equal opportunity employer. Portland Opera Association will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.
Ensemble & Cultural Equity
Our work relies on being an ensemble, and our ensemble only thrives with diversity, equity, inclusion, and respect. We commit to actively confronting and dismantling white supremacy, patriarchy, and exclusion in our company, field, and community. We commit to being inclusive and strive every day to be an anti-racist organization. Learn more about our vision, mission, and values here.
TO APPLY: Qualified candidates should forward resume and cover letter to OperaJobs@portlandopera.org Please, no phone calls
For information about Portland Opera and to review the complete job description and requirements for this position, please visit our website at https://www.portlandopera.org/about/employment/
Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.
More Info
https://www.portlandopera.org/about/employment/patron-services-representative/
Salary
$22.00/hr
Location
Portland, OR
Contact Email
operajobs@portlandopera.org