Protection Services Officer

Deadline December 09, 2019


Protection Services Officers performs a critical role by protecting the safety of visitors, staff and Museum property. This is primarily accomplished by monitoring security and life safety systems, patrolling the campus and initiating the appropriate responses to emergencies. Protection Services Officers are also proactive in identifying potential hazards to people, artwork, and facilities and effectively communicating museum policies to ensure that visitors have a positive experience. As a representative of the Museum, the Protection Services Officers maintain a welcoming and respectful demeanor during all interactions.

The Portland Art Museum (PAM) strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Northwest Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. The Northwest Film Center (NWFC), a sister organization to the Museum, is a regional media arts resource and service organization founded to encourage the study, appreciation, and utilization of the moving image arts, foster their artistic and professional excellence, and to help create a climate in which they may flourish. PAM and the NWFC are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a year-long journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work. Learn more at

PAM and the NWFC are equal opportunity employers, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. As part of this commitment, PAM and the NWFC will ensure that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at or 503.276.4358.

Essential Functions:

The Protection Services Officers are cross trained and are assigned to the following alternating posts:

The campus Control Room
• Monitor and operate camera & access control systems
• Monitor and operate fire alarm systems
• Perform important dispatch and notification functions
• Activity documentation, data entry and report writing in objective manner/tone and being aware of unconscious bias
• Issue passes/Keycards to visitors, contractors and venders
• Initiate critical emergency response procedures
• Lost & Found processing

Loading Dock & Mail Room
• Shipping and Receiving of parcels
• Mail processing & delivery as required
• Monitor art deliveries
• Data entry
• Break and assist other posts as required

The Mark Building Reception Desk
• Greet visitors, issue passes/key cards to contractors and caterers in a welcoming and inclusive manner
• Staff notification of arriving appointments
• Access control
• Fire panel operation and alarm response duties
• Monitor assigned cameras
• Activity documentation & Data entry in objective manner/tone and being aware of bias

Patrol Officer
• Perform campus safety and security checks
• Perform gallery opening and closing duties
• Perform exterior patrols
• Observe and document collection & environmental issues and malfunctioning equipment and lighting
• Respond to calls for assistance regarding a wide variety of requests including medical emergencies and disruptive visitors, using de-escalation techniques and upholding equity and inclusion values
• Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome
• Interact with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events

Additional Protection Services Responsibilities
• Promptly address situations that could negatively impact the visitor’s experience, Museum collections, facilities, and staff by understanding and applying safety and Museum policies and procedures. Is aware of bias and values of equity and inclusion when interacting with all staff and visitors
• De-escalate situations in a calm and confident manner
• Initiate evacuation of assigned areas during emergencies following security procedures and applying training
• Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Monitor and inspect artwork and conditions to safeguard the collection from damage
• Attend ongoing training and learning opportunities related to the collection, special exhibitions and equity & inclusion and accessibility, emergency procedures, de-escalation techniques and bi-annual CPR & AED training
• Promote and support institutional equity and inclusion goals
• Utilize radio for department communications and other technology such as computer, I-pad, etc.


• High school diploma required
• Approachable demeanor with a people-first value
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfort in dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computers including word processing and email
• Adhere to Security dress code and visibly represent the Museum
• Availability to work a flexible schedule; can include weekends, holidays, and evenings
• Work in a physically demanding role: remains in stationary position or moving about campus for prolonged periods of time, frequently lift up to 50lbs in loading dock duties, occasionally lifts more than 50lbs in emergencies, and frequently ascends and descends stairs

Application Process:

This is a temporary, full-time (40 hours per week), non-exempt position. Compensation is $14.00 an hour and is eligible for $15/hr. upon successful completion of Control Room training. The opening is for swing shift; working Wednesday – Sunday from 1:45 pm to 10:15 pm. This position is eligible for a variety of perks such as free Museum admission, Gift Shop discounts, and screenings at the NW Film Center. Please see our website for more details.

To apply online visit: follow the link to create a profile. Resumes received without completed employment application will not be considered. Please no drop ins. For questions or accommodation please contact

The Portland Art Museum is an Equal Opportunity Employer.

Closing Date: Monday, December 9, 2019 at 4 PM PST

More Info

Portland Art Museum, 1219 SW Park Ave, Portland OR 97205