Protection Services Supervisor

Deadline June 02, 2022

The Portland Art Museum (referred to as Museum) invites applications for the position of Protection Services Supervisor. The primary responsibility of the role is to provide proactive supervision and support to Protection Services Officers posted in the Museum while maintaining a safe and equitable environment. An environment that reflects best practices with an emphasis on customer service through an equity lens. The position will collaborate directly with Visitor Services, Events, Collections and other departments to help ensure security needs are met. The position will report directly to the Head of Protection Services & Training.

Duties & Responsibilities
• Ensure that the Museum’s mission and equity work are upheld at all times and are consistently
and applied throughout all departmental operations
• Frequently in contact with Protection Services Officers to ensure that the departmental policies
and post responsibilities are being followed to achieve the department’s safety and security
objectives
• Recognize and document superior performance
• Oversee the completion of daily tasks, including the opening and closing of the museum
• Comfort in dealing with conflict, practicing de-escalation to resolve confrontation
• Respond to calls for assistance, customer complaints or queries
• Provide leadership during building evacuations and other emergencies
• Verify and approve daily time cards for staff and approve time off requests
• Creates daily and weekly 1st and 2nd shifts officer rotation schedule
• Work in conjunction with Events and and other departments to coordinate staffing for special
events, after-hours viewings, film screenings or other weekly situations that arise that impact the
security of the museum
• Work with the Visitor Services team to improve and sustain the customer service component of
the department’s mission
• Covering officer absences or breaks as needed
• Covering officer tasks as needed
• Work special events as needed
• Responding to after-hours emergencies as needed
• Performs other related duties as assigned

Supervisory Responsibilities
• Supervision of 19 Protection Services Officers across all shifts
• Supervisory duties include: mentoring, performance management, training & coaching. Serves as
a leadership example being clear on the strategic direction of the department, being accountable
and holding others accountable, and centering collaboration and the values of the museum
• Decisions are made within prescribed operating guidelines
• Assists with for long-range planning, while working with the Head of Security & Training

Required Knowledge & Skills
If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.
• Excellent supervisory skills (preferred in a museum or similar visitor oriented institution)
• Experience with various systems related to Protection Services operations (fire, access control
and intrusion, CCTV, emergency)
• Knowledge of security protocol and procedures
• Excellent verbal and written communication skills
• Motivate staff and foster a positive work environment
• Proficient with Google Suite

Education, Formal & Informal Experience, Training Required, Certification, Etc.
• High school diploma or equivalent professional experience
• Minimum 2 years or related security experience required
• Supervisory experience in managing a staff of 15+
• DPSST (Oregon state private, unarmed security license) certification or similar (DPSST must be
obtained within 30 day of employment)
• AED/CPR/First Aid Certification or similar (must be obtained within 30 days of employment)
• Certifications in de-escalation or other applicable intervention skills
• Other training or experience in managing hostile or aggressive behavior

Job Conditions
• Exempt/Non-Exempt
• Hours: 9:30 am – 5:30 pm, Wednesday – Sunday
• Onsite/Not Remote
• Occasional overtime
• Occasional nights, evening, and weekend hours
• On-call status as needed
• Extensive computer work
• Frequently in public spaces interacting with staff and visitors

Physical Activities
• Frequently move about the museum
• Frequently communicates with teams members
• Frequently operates a computer and other office equipment, such as a copy machine, phone, and
printer
• Ability to effectively respond to emergency situations and undertake rapid response activities
• Occasionally lift/push/pull up to 40lbs
• This is not a complete representation of all physical requirements

Compensation, Benefits & Perks
• This role is non-exempt/hourly, full-time status
• Budgeted compensation is within pay grade F ($19.57 min – $22.50 mid – $25.44 max), depending
on experience
• We provide a benefits and perks package that includes; health care, paid time off, flex spending
and more. Please see the full job profile on our career site

More Info
https://portlandartmuseum.org/about/careers/

Location
1219 SW Park Avenue Portland, OR 97205