RACC Opportunity: IT Manager

The Regional Arts and Culture Council (RACC) has one mission – to enrich our communities through arts and culture. We believe that the arts have the power to change hearts and minds, and to inspire social change. We also believe that arts and culture are key elements in creating desirable places to live, learn, work and visit.
We strive to cultivate equity in all of our programs. Prejudice and privilege have created barriers that RACC must dismantle, systematically and strategically, until everyone in our community has equitable access to arts and culture.
As a RACC team member, your work will help to educate and empower people from all walks of life by providing and promoting access to a diversity of art and cultural experiences. If you’re eager to make a difference, that’s a great start. To best serve our communities, we need commitment – to our mission, our goals and, most importantly, to the people we serve.
If you are ready to be part of a committed, collaborative team dedicated to our community, we want to talk to you. 

The Opportunity: IT Manager

Position Summary:

RACC is searching for a solutions-oriented and experienced IT Manager. The IT Manager is responsible for all IT operations within the Organization, including building and maintaining systems and databases, managing Help-Desk requests, and documentation. The ideal candidate for this role is flexible and adaptable, has excellent written and verbal communication skills, strong relationship-building and networking abilities, and strong time management skills.

The IT Manager will enhance the efficiency of RACC’s IT systems and processes and support organizational growth while promoting the Mission, Vision and Values of RACC

Essential functions and responsibilities:

  • Accomplish information technology results by prioritizing, monitoring, and appraising systems and support requests, as well as by initiating, coordinating, and enforcing systems, policies, and procedures.
  • Provide input into budgeting process by forecasting requirements, as well as reporting, process development and improvement solutions.
  • Manage IT purchasing and the selection, supervision and monitoring of IT contractors and vendors.
  • Systems Engineering
    • Develop plans for infrastructure upgrades, make recommendations to the RACC Directors, and roll out the changes with minimal downtime to critical services.
  • Windows Systems Administration
    • Server 2008R2, 2012R2, 2016, Hyper-V, Active Directory, Group Policy, Remote Desktop Server, DNS, IIS, WSUS, VAMT, print servers, file servers, Veeam, and MSSQL 2012 administration.
  • Cloud Services Administration
    • Configuration, administration and monitoring of Office 365 and Online Exchange and Google Apps for Nonprofits, along with a variety of other services.
    • Maintenance of internet DNS records necessary for interoperation of RACC’s onsite and cloud systems.
  • Network Administration of WAN uplink, security appliances, access points, and managed switches.
  • Security Administration for IT infrastructure.
    • Selection, administration and monitoring of tools and procedures to ensure intrusion prevention and detection, endpoint protection, and compliance with PCI-DSS requirements.
    • Ensure staff have requisite education on security best practices.
  • Develop and monitor effective onsite and offsite backup solutions.
  • Develop and maintain viable disaster recovery and business continuity plans and infrastructure, including nightly backups to collocated server.
  • Database Administration of FileMaker and other databases including MSSQL back-ends of Abila & Raiser’s Edge.
  • Report to RACC’s directors on a monthly basis on the status of the organization’s technology and to recommend improvements and purchases.

 

Required knowledge, skills and abilities:

 

  • At least 4 years of experience in Windows Systems and Network Administration.
  • At least 2 years of experience in administering Office 365
  • Bachelor’s degree or higher in IT or computer science. Two years of additional experience in Systems/Network Administration can be substituted.
  • Experience with project management and people management.
  • Cultural flexibility/agility and a commitment to fostering a respectful and inclusive work environment.
  • Excellent written and verbal communication skills.

 

Status:                       Full Time, Exempt

Schedule:                  Regular Hours of Operation 8:30am – 5:00pm Monday – Friday

Flexibility will be required to accommodate events and business needs

Supervisor:               Director of Operations

Compensation:  $65,000 – 75,000 DOE; Medical and Dental benefits; Disability and Life Insurance; Paid Time Off (PTO); and 401(k)