Ticketing Representative

Deadline November 30, 2022

Position: Ticketing Representative
Location: Portland Opera’s Hampton Opera Center, just south of OMSI in Portland Oregon
*In-office position

Do you love the theater, having fun at work, and gazing at the most beautiful scenery Oregon has to offer? Portland Opera provides all of that and more! While eating lunch from the break room, you can see third-story balcony views of Mt. Hood and the river. What if the weather is rainy? Enjoy your lunch inside and listen to the opera singers as they roam the halls spreading their love for the arts.

We are seeking a highly organized, detailed orientated individual to fill the Ticketing Representative position for the Broadway side of the company. This individual will a provide high level of customer care for subscribers and single ticket buyers. This in-office role is responsible for selling subscription packages, single tickets, managing subscriber exchanges, pulling reports, and managing patron data utilizing the Archtics integrated ticketing platform.

You will have the opportunity to introduce ideas, gain knowledge, share expertise, while working in an exciting and fun environment at Portland Opera!

Through your attention to detail, collaboration, and box office/customer service skills you will provide an integral role. The role reports directly to the Customer Service Supervisor and General Manager of Broadway who provides an engaging work environment where your ideas and questions are always welcome and encouraged!

• Box office and customer service
• Music and theater throughout the day in a fun and enthusiastic workplace
• Learning new skills as part of an integrated arts marketing and development team

• 1 – 2 years of customer service or database management
• Excellent communication skills: ability to manage and prioritize multiple tasks
• Computer proficiency required, including knowledge of Excel, Word, and experience with database principles, particularly data entry integrity

Culture: With a passion for music and theater running all day in front of everyone’s minds, the Portland Opera provides an upbeat and enthusiastic culture. The relaxed environment provides employees the opportunity to always be at their best while having fun!

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 55 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Carte, and its Resident Artists Program, which supports the next generation of opera singers.

Compensation/Benefits: We work to empower and inspire all to be their very best. We are committed to keeping our employees and their families as healthy as they can be, which is why we provide a comprehensive benefits package.

o Compensation Structure: This position offers a non-exempt hourly pay of $17 per hour, with the below benefits:

o Our benefits start the 1st of the month following your start date and include:
o Medical, Dental, and Vision options
o Life Insurance
o Retirement plan w/employer match
o Up to 18 days of PTO plus 16+ Paid Holidays off; including the last week of December off!
o Work-life balance with a 37.5-hour work week!
o Two complimentary tickets to all Opera productions
o Free parking or employer-paid monthly transportation allowance
o Indoor bike storage, shower, and locker room

Our Commitment to Equity, Diversity & Inclusion
At Portland Opera, we are committed to diversity and inclusion in the workplace, and we are an equal opportunity employer. Portland Opera Association will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Ensemble & Cultural Equity
Our work relies on being an ensemble, and our ensemble only thrives with diversity, equity, inclusion, and respect. We commit to actively confronting and dismantling white supremacy, patriarchy, and exclusion in our company, field, and community. We commit to being inclusive and strive every day to be an anti-racist organization. Learn more about our vision, mission, and values here.

TO APPLY: Qualified candidates should forward resume and cover letter to OperaJobs@portlandopera.org Please, no phone calls

For information about Portland Opera and to review the complete job description and requirements for this position, please visit our website at https://www.portlandopera.org/about/employment/

Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.

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Portland, Oregon

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