Visitor Relations Associate – Portland Japanese Garden

Deadline December 11, 2022

The Visitor Relations Associates are responsible for providing cross-functional support in our front-of-house locations with a focus on ensuring an outstanding experience for visitors to Portland Japanese Garden. The Visitor Relations Associates will report to the Director of Visitor Relations and be managed directly by the Visitor Relations management team.

This position serves as an ambassador of the Garden experience and has the unique responsibility of engaging with our guests at all stages of their visit. In-depth training is provided and would occur in phases. This position is ideal for those who have demonstrated exceptional customer service experience and enjoy variety.

COVID-19 VACCINATION POLICY: For the safety of our staff, volunteers, and guests, Portland Japanese Garden requires all staff and volunteers to be vaccinated against the COVID-19 virus, including the booster. Candidates must be fully vaccinated by their hire date and must provide proof of vaccination upon hire.

PRIMARY DUTIES
• Work as needed across several front-of-house locations daily, including the Tanabe Welcome Center, Garden Grounds, the Fukuta Concierge Office, and the Pavilion Gallery ensuring functional continuity, and providing proactive, positive customer service to Members, guests, and staff
• Responsible for serving as an “information concierge” by being knowledgeable and ready to communicate information to guests, including about the Garden (events, exhibitions, etiquette, and memberships) and the local area (bus schedules, wayfinding, and providing local suggestions)
• Responsible for being a proactive and friendly presence while conducting Garden rounds or staffing front-of-house locations, including greeting guests, answering questions, and enforcing Garden etiquette
• Participate in maintaining a world-class appearance of Garden grounds and front-of-house locations, including conducting regular housekeeping tasks indoors and outdoors, and restocking supplies, brochures, etc
• Responsible for assisting with general admission and event transactions, including checking in guests and members
• Responsible for driving shuttle bus, transporting visitors on Garden grounds
• Process all types of Membership enrollment, including processing new and renewal memberships, upgrades, and answering general questions about our membership program
• Assist with providing customer service by phone or email, keeping Visitor Relations managers apprised of all issues
• Follow standard cash handling and credit card transaction procedures and policies
• Other duties as assigned

OTHER RESPONSIBILITIES
• Attend regular department meetings and other Garden meetings as required
• Acquire and maintain a high operating knowledge about the Garden and Garden events
• Familiarize oneself with the organization and the Employee Handbook
• Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication
• Serve as a role model for Garden volunteers, providing support and encouragement to volunteers in their roles across the Garden
• Maintain a high level of professionalism in manner and appearance
• Adhere to Garden Dress Code and wear Garden uniform

QUALIFICATIONS
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role.
• Entry-level position, with at least 1 year of customer service experience preferred
• Excellent customer service/hospitality experience
• At least 1 year of experience with point-of-sale programs and/or CRM software (Tessitura, Raiser’s Edge, Salesforce, etc) preferred
• Current driver’s license; must be able to supply a satisfactory DMV report once hired
• Proficiency on a computer required, with familiarity on programs such as Microsoft Outlook, Word, and Excel preferred
• Strong written and verbal communication skills

SPECIAL REQUIREMENTS
• Flexible work schedule and able to accommodate changing Garden needs, including working weekends, evenings, and occasional overtime
• Must be comfortable lifting up to 35 lbs
• Must be able to work in all types of weather conditions
• Must be able to remain in a stationary position and/or move about the Garden for several hours

COMPENSATION & SCHEDULE
• Wage: $17.00/hour
• This is a part-time, hourly position with 24-28 hours per week. Regular workdays may vary depending on occasional Garden events. Schedule will be four days a week including Monday and Wednesday, with some weekend days. Shifts are typically 8 hours (plus ½ hour lunch), between 7:45am and 7:00pm
• Benefits:
— a household membership to the Garden
— reciprocal access to other area attractions, such as Portland Art Museum, OMSI, and Oregon Zoo
— a 30% discount on most items in the gift shop
— incentives for using alternative transportation to commute to work
— free access to the Employee Assistance Program
— paid sick time
— eligible for the company 401k plan upon completion of 500 hours in the first 6 months of employment (4% employer match after 1 year of service)

APPLICATIONS
To apply, please submit a resume and three work-related references through our online Career Center (link provided below). Please no phone calls or hand delivered applications. Applications will be accepted until the position is filled.

More Info
https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=4986394

Location
Portland Japanese Garden

Contact Email
cfeely@japanesegarden.org