Title: Visitor Services Coordinator
Compensation: $17.00 / hour
Schedule: Onsite Saturday and Sunday for 5-6 hours each day during gallery open hours, with remote call-ins for weekly meetings. Total of 12-14 hours per week.
Oregon Contemporary is a space dedicated to art, community, and the exponential possibilities of contemporary art. We produce powerful, visionary art programs for the communities of Oregon. We believe artists provide unique, forward-thinking ways of connecting people to the nuanced issues that define modern life. We regularly promote voices and points of view—regional to international—that have been historically underrepresented in the arts, and engage these populations to impact and intervene in the contemporary arts dialogue.
We are seeking a part-time Visitor Services Coordinator to work within the organization on outreach and exceptional visitor experiences. A large focus of this position is developing and maintaining outreach and organizational practices that help to increase accessibility to programming and engagement particularly with BIPOC as well as LGBTQ+, people with disabilities, and other marginalized communities.
This position is responsible for the direct experience of many of Oregon Contemporary’s audience, working with docents, volunteers, programming partners, and event rental clients. Providing excellence in visual presentation of the space, positive communications, and increasing inclusion and accessibility are the primary focuses.
Responsibilities include the following:
– Gallery Docent Management
– Schedule, train, and manage volunteers for all docent (front desk person and gallery guide) shifts, including OLCC permitting requirements. Update docents as protocols or procedures change.
– Fill in for docent shifts in the event of volunteer/intern cancellations.
– Opening and closing duties for open hours.
– Maintain Shop Ox store and assist with shop inventory and purchases.
– Coordinate with tenants and event partners as needed for public hours and events.
– Answer questions from visitors and direct inquiries to appropriate staff.
– Developing and implementing outreach goals and procedures for increasing visitors, volunteers, tour groups, program partnerships, and events.
– Increasing engagement with marginalized communities, particularly BIPOC as well as LGBTQ+, people with disabilities, and others in each of these areas.
– Identify community programs and events that could be a good fit for receiving low-or-no-cost opportunities through our equity support grants.
– Continually enhance visitor experiences and give information for future engagement opportunities to the public.
– Manage organizational surveys. Develop goals of increasing diversity of audiences and track and present growth over time.
– Respond to event inquiries and conduct tours with potential event clients and partners.
– Manage contracts, deposits, insurance, and other requirements of events.
– Work with event clients to fulfill equipment, staffing, tech and equipment, set up, etc.
– Working events outside of regular hours may be possible, if desired, with additional hourly wages.
– Ability to work weekends.
– Experience with communities of BIPOC, LGBTQ+ and/or people with disabilities. We recognize that this may come from personal experience and/or more formal training or work and we value the life perspectives that candidates may bring to this role.
– Ability to self-motivate, prioritize, and work flexibly in order to meet all duties.
– A strong commitment to fostering equity, diversity, and inclusion.
– Strong communication skills and ability to interact with public, staff, and volunteers as a team member.
– Record of dependability, timeliness, and good attendance.
Our preferred candidate will have the following skills and experience:
– Experience with contemporary art.
– Experience or interest in event coordination and/or retail sales.
Oregon Contemporary is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, or veteran status. Oregon Contemporary values perspectives, voices, and insights from people of diverse backgrounds and is committed to building a culturally diverse staff. We strongly encourage applications from people of color, people with disabilities, LGBTQ candidates, and others who are underrepresented in the arts and culture sector.
This position is supported by the Fred W. Fields Fund of Oregon Community Foundation. All staff are expected to follow and enforce our Safe Space Agreement, Non-discrimination and Non-Harassment Policies and Procedures, found here https://www.oregoncontemporary.org/safe-space. More about Oregon Contemporary can be found here- https://www.oregoncontemporary.org/about-us.
Please submit your cover letter and resume to firstname.lastname@example.org. Please include “Visitor Services Coordinator” in the subject line. Applications will be reviewed starting January 20th and the position will be open until filled.