Visitor Services Representative

Deadline June 15, 2019

PITTOCK MANSION
Pittock Mansion is a house of historical significance and visual magnificence, offering a uniquely personal opportunity to peek into the past. Attracting over 100,000 visitors in the past year, Pittock Mansion is one of the top destinations in Oregon, and the perfect place to experience the story of Portland. We are seeking a Part Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience. Daily responsibilities include: admissions, membership sales, museum store sales, visitor orientation and information, responding to phone inquiries, maintaining the visual integrity and security of the museum and store, and staffing evening events. To apply, please send cover letter and resume to jobs@pittockmansion.org. No phone calls please.
Position: Visitor Services Representative
Type: Part-time
Reports to: Visitor Services Manager
Hours / Schedule: 21-24 hours per week; Saturday, Sunday plus one weekday 9:30am- 4:30pm (Memorial Day through Labor Day 9:30am-5:30pm)
Compensation: $14.50 / hour
Responsibilities include:
• Greet and interact with visitors, volunteers, and delivery people
• Answer phones, respond to callers requests and refer calls
• Sell admission, membership and store items
• Follow sound cash-handling practices
• Process reservations for tours and evening events in addition to daily tracking of tour schedule
• Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
• Maintain the visual integrity and security of the museum and store throughout the day
• Light cleaning and maintenance of both Museum and public areas
• Enforce Mansion policies and respond to visitors’ needs (e.g., operate the elevator)
• Carry out other duties as assigned
Skills required:
• High level of customer service
• Ability to interact with public, staff and volunteers as a team member
• Professional manner and appearance
• Strong communication skills and attention to detail
• Cash handling experience, preferably in a fast-paced environment
• Record of dependability, timeliness and good attendance
• Ability to work occasional evenings and potentially pick up extra shifts as needed
• Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel
• Strong retail sales skills a plus
• Ability to lift 30 lbs

Location
Portland, OR 97210

Contact Email
jobs@pittockmansion.org