White Bird Director of Patron Services

Deadline December 31, 2018

White Bird, a dance-presenting organization based in Portland, Oregon, is seeking a highly qualified individual with great enthusiasm for the arts to fill its full time position of Director of Patron Services. The Director of Patron Services will oversee ticket sales and administer all customer engagement functions of White Bird to achieve both short and long-term budget revenue/retention numbers and customer experience goals. Major responsibilities include: manage all sales, ticket inventory, patron accounts and customer service through its online Arts People program; provide outstanding customer service at all times to all White Bird constituents; work closely with White Bird Team to maximize all revenue (earned and contributed); oversee Will Call and Box Office responsibilities and troubleshoot all ticketing issues at all White Bird performances; prepare and implement pricing and ticketing for each new White Bird season. Salary starting at $40,000, negotiable based on relevant experience. BA required; Master’s Degree a plus. At least three (3) years of experience in Database Management/ Customer Service/Ticketing. Health and vacation benefits. Email application to wjaffe@whitebird.org, including resume with employment and educational background, cover letter and three professional references; or mail to White Bird, P.O. Box 99, Portland, OR 97207-0099. For full job description, visit https://www.whitebird.org/job/.

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