Are you ready to embark on an exhilarating adventure with Portland Opera as it evolves into a new artistic era? Portland Opera is undergoing a transformation, as we transition to a new artistic home while remaining steadfast in our commitment to both innovative new works and the timeless classics of the opera repertoire.
We are seeking a highly organized, detailed orientated individual to fill the Ticketing Representative position for the Broadway side of the company. This individual will provide a high level of customer care for subscribers and single ticket buyers. This in-office role is responsible for selling subscription packages, single tickets, managing subscriber exchanges, pulling reports, and managing patron data utilizing the Archtics integrated ticketing platform.
Through your attention to detail, collaboration, and box office/customer service skills you will provide an integral role. The role reports directly to the Customer Service Supervisor and General Manager of Broadway who provides an engaging work environment where your ideas and questions are always welcomed and encouraged!
ARE YOU PASSIONATE AND INTRIGUED BY?
• Box office and customer service
• Developing relationships with patrons to improve their theatre-going experience
• Maintaining thorough knowledge of ticketing software and ticketing policies
• Learning new skills as part of an integrated arts marketing and development team
QUALIFICATIONS:
• Call center sales and service, both outbound and inbound preferred
• Point-of-sale/database systems
• Accountability and accuracy working with large amounts of cash
• Managing confidential financial information and personal data
• Closing sales in a timely, professional manner
• Excellent oral and written communication skills
• Proficiency with Microsoft Word, Excel, and Outlook
Compensation/Benefits: We work to empower and inspire all to be their very best. We are committed to keeping our employees and their families as healthy as they can be, which is why we provide a comprehensive benefits package.
o Compensation Structure: This position offers non-exempt hourly pay of $22 per hour, with the below benefits:
o Our benefits start the 1st of the month following your start date and include:
o Medical, Dental, and Vision options
o HSA/FSA
o Long-term disability insurance
o Life & Accidental Death & Dismemberment
o Retirement plan w/employer match
o Up to 18 days of PTO plus 16+ Paid Holidays off; including the last week of December!
o Work-life balance with a 37.5-hour work week!
o Two complimentary tickets to all Opera productions
Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 59 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Carte, and its Resident Artists Program, which supports the next generation of opera singers.
Our Commitment to Equity, Diversity & Inclusion
At Portland Opera, we are committed to diversity and inclusion in the workplace, and we are an equal opportunity employer. Portland Opera Association will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.
Ensemble & Cultural Equity
Our work relies on being an ensemble, and our ensemble only thrives with diversity, equity, inclusion, and respect. We commit to actively confronting and dismantling white supremacy, patriarchy, and exclusion in our company, field, and community. We commit to being inclusive and strive every day to be an anti-racist organization. Learn more about our vision, mission, and values here.
TO APPLY: Qualified candidates should forward resume and cover letter to OperaJobs@portlandopera.org Please, no phone calls
For information about Portland Opera and to review the complete job description and requirements for this position, please visit our website at https://www.portlandopera.org/about/employment/
Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.
More Info
https://www.portlandopera.org/about/employment/
Salary
$22/hr
Location
Portland, OR